| Don't wait. Plug in your new Hub today. |
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Hello ~LINK_FILENAME.FORENAME~,
Hello,
We recently sent you a brand new Smart Hub 2 for Switch Over Day. You need to plug this in as soon as possible. If you don't plug it in before <DATE>, your current Hub won't work with your new fibre broadband connection. That means you could experience a loss of internet service.
Don't wait to experience all the benefits of your new, faster Hub. Plug in your Smart Hub 2 today.
What do I need to do?
Just follow the instructions in your Smart Hub 2 box to plug it in and get set up. It should be a straightforward process.
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You must plug this in before <DATE>.
otherwise you could lose your internet connection.
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What happens on <DATE>?
It's your Switch Over Day. You must plug in your new Hub before then so you don't lose your internet. That's because we'll be turning off your current copper connection and switching you over to a fibre broadband connection instead.
We're always here to help if you need us
If you're having difficulty setting up your new Hub, or if you have any questions about the switch please call us on 0800 917 3245. And if you'd like to find out more, there's a handy list of FAQs and guides on our website.
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Best wishes,
The BT Team
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